Legal
Privacy Policy
Last updated: May 2026
NÉAM & CO SARL (“we”, “our”, or “us”) takes your privacy seriously. This policy explains what information we collect, how we use it, and what rights you have. It covers neamandco.com and our mobile application My Helper, available on iOS and Android.
1. Information We Collect
Depending on how you use our services, we may collect:
- Identity: full name, username, profile photo.
- Contact: email address, phone number.
- Location: precise GPS coordinates, with your consent, to connect you with nearby providers.
- Transactions: booking history, payment records, ratings.
- Technical: device type, operating system, IP address, in-app usage data.
- Communications: messages you send via in-app support or email.
2. How We Use Your Information
We use the information we collect to:
- Create and maintain your account.
- Match you with qualified, nearby service providers.
- Process your bookings and payments securely.
- Improve the app based on how people actually use it.
- Send you relevant service updates and notifications (only with your consent).
- Meet our legal obligations.
3. Data Sharing
We do not sell your personal data. Full stop. We may share limited information with:
- Service providers you book, limited to what they need to complete the job.
- Trusted technology partners (payment processors, cloud infrastructure) bound by strict data agreements.
- Regulatory or law enforcement authorities, when required by law.
4. Cookies & Tracking
Our website uses only essential cookies, like remembering your language preference or keeping you logged in. We don't run advertising cookies or sell browsing data. Our mobile app does not include third-party advertising trackers.
5. Data Retention
We keep your data for as long as your account is active. If you'd like your account and associated data deleted, just contact us and we'll take care of it promptly.
6. Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, write to us:
7. Children's Privacy
Our services are intended for users 16 and older. We do not knowingly collect data from children. If you believe a child under 16 has created an account or provided personal information, please contact us immediately so we can remove it.
8. Changes to This Policy
We'll update this page if anything changes materially. If we make significant changes, we'll notify you through the app or by email. The date at the top of this page always reflects the latest version.
Contact
Questions about this policy? We're reachable at:
NÉAM & CO SARL, registered under OHADA law